Terms of service

Last updated: 20 October 2026

These terms apply when you buy from thermease.store. Please read them before you order. Nothing in them affects your legal rights as a consumer.

1. About us

ThermEase is run by connor walker, trading as ThermEase. Email: thermease4@gmail.com. Our postal address is on our Contact information page. Our products are for personal, household use. These terms do not cover purchases for business use.

2. Your order

After you order, we will email you to confirm we have received it. Our contract with you starts when we email to confirm your order has been dispatched. We may decline an order, for example if an item is out of stock, its price is wrong, or we cannot deliver to your address. If we do, we will tell you and refund you in full.

3. Prices and payment

Prices are in pounds sterling (GBP). Delivery charges are shown at checkout before you pay. Payment is taken when you place your order. If we have made an obvious mistake with a price, we will contact you before dispatch so you can buy at the correct price or cancel for a full refund.

4. Delivery

Delivery times and charges are set out in our Shipping policy. The products are your responsibility from the moment they are delivered to you or to someone you nominate. They become yours once we have received full payment.

You can return any product within 30 days of delivery, as explained in our Return and refund policy. You also have legal rights if a product is faulty or not as described. For advice, contact Citizens Advice on 0808 223 1133.

6. Using our products safely

Our heated massagers are designed for comfort and relaxation. They are not medical devices and are not intended to diagnose, treat or cure any condition.

  • Read and follow the instructions supplied with your product.
  • Speak to your GP before use if you are pregnant, have a pacemaker or other implanted device, have diabetes, poor circulation or reduced feeling in your skin, or have a recent injury or swelling.
  • Do not use on broken, irritated or numb skin, and do not use while asleep.
  • Keep each session to the time in the instructions, and stop if you feel any discomfort or the product feels too hot.
  • Products are not suitable for children, or for anyone who cannot feel heat or take the product off themselves.
  • Only charge with the cable supplied, and do not use a damaged product or cable.
  • Do not look directly into red light settings.

7. Our responsibility to you

If we break these terms or act negligently, we are responsible for loss or damage you suffer that was a foreseeable result. We are not responsible for loss that was not foreseeable, or for business losses. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for defective products under the Consumer Protection Act 1987, or for breaking your legal rights as a consumer.

8. Events outside our control

We are not responsible for delays caused by events outside our control, such as carrier disruption, strikes or severe weather. If this happens, we will tell you and do what we can to limit the delay. If the delay is long, you can cancel and receive a full refund for anything not yet delivered.

9. Reviews

We publish genuine customer reviews, good and bad. We do not write fake reviews, pay for positive ones, or hide negative ones because they are negative. We may remove reviews that are offensive, unlawful or not about our products.

10. Using our website

The content on thermease.store, including text, photos and our logo, belongs to us or our licensors. You may not copy it for commercial use without our permission. If you create an account, keep your login details private.

11. Your personal information

We use your personal information as set out in our Privacy policy.

12. Complaints

If you have a problem, email thermease4@gmail.com. We will reply within 1 working day and aim to resolve it within 14 days. If we cannot resolve it, we will give you details of an alternative dispute resolution provider and tell you whether we will use it.

13. Law and courts

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live outside the UK, you keep any protections your local consumer law gives you.

14. Changes to these terms

We may update these terms from time to time. The version on our site when you place your order is the one that applies to it.

15. Other important terms

If a court decides that part of these terms is invalid, the rest still applies. Only you and we have rights under this contract.